How to Contact Us:

Our office hours are 9:00 AM - 5:00 PM EST Monday - Friday. If you contact us via email or voicemail during non-business hours, we will give you a reply or call back as soon as possible during the next business day. You may contact us via phone at 828-678-9660, or by emailing us at mail@ewchair.com .

Product Availability:

While most of our items ship directly from us here at Everywhere Chair in 1-3 business days, we do have some items that we ship directly from the manufacturers. These items lead time to ship vary from a couple days to several months. On each item page right below the price of the item, there is a line of text that states when to expect the item to ship. Choosing an Expedited shipping method WILL NOT make this ship any sooner than stated.

Expedited Orders:

While we strive to make sure everything ships out as soon as possible, please contact us if you need an order by an exact date before placing the order. If we have processed orders for the day and you make a purchase via Next Day Air and expect to receive it the next day, that probably will not happen unless you make us aware of this order.

Coupon Codes:

Different coupon codes are offered throughout the year. Sign up for our Newsletter to be made aware of these codes AND to instantly receive a coupon code for $5 off your next purchase. We currently only offer discounts through our sales and coupon codes and we do not communicate these sales over the phone. All sales and coupons will be advertised online and through our newsletter.

Placing Order Options:

To order an item or to find out the Shipping Cost for your order, simply add the items to your Shopping Cart by clicking the ADD TO CART button. From the shopping cart you can enter your zip code and see all available shipping methods and rates. You are not obligated to purchase by adding any item to your cart. Quantities can be adjusted at any time.  When you are satisfied with your shopping cart, proceed to checkout by clicking the GO TO CHECKOUT button at the right.

Cancelling Your Order or Other Order Issues:

We request that any changes or cancellations be communicated to us as quickly as possible. Items shipping same day from our warehouse must be cancelled or changed before 4 PM Eastern. Other items ship at different times from different locations, so our ability to change or cancel depends on what stage your order is at. You are liable for the order until your request can be confirmed. If the order is personalized or custom sized and the personalization has already been applied or the custom size has been made, the order cannot be cancelled. Once shipped, an order cannot be cancelled and will need to be returned for a refund if it is a returnable item. If you have not received your order or there is a problem with your order, please call or email us.

Pricing or Description Errors:

While we try to publish accurate and up to date information, sometimes there are errors in pricing or product description. We understand that your purchase is based on these factors, so we will try to work with you to correct the situation. However, when pricing is obviously incorrect (i.e. products with a $0 price) then we will cancel your order and inform you. If a product description is grossly inaccurate, we will give you the option of returning the product at no cost to you or give you a refund on your order.

Shipping Methods and Information:

We utilize both UPS and USPS for shipping out orders. For shipments over a certain weight or size, USPS may not be an option. All available options and pricing are available directly from your shopping cart when you provide the ship to zip code. When picking your shipping options, please be sure to provide an address that the chosen service will ship to. For example, if you choose UPS as your shipping option, you must provide us with a physical address and not a PO Box. All of our shipping rates are pulled directly from our account. We do not add any surcharge for shipping. You pay what we pay. For any order that qualifies for Free Shipping, we will use the most cost effect method for delivering your order. NOTE - Some of our items that ship directly from the manufacturer may arrive via FedEx. You will not have a FedEx option at checkout, just UPS, but FedEx may be the delivery service for your order.

Tracking Your Order:

Once an order has shipped, an email will be sent out to the email address provided when the order was placed with a tracking number for the order to be tracked.

Returning an Order:

We offer a 30 day return period (from the delivery date of the order) for orders of non-defective items, unpersonalized items, and items that are not custom sized. For an item that is defective, please email us images of the defect and we will work with the items warranty and try to get the product fixed or replaced. Any order that is over a year old or has been damaged due to misuse will not be covered under this warranty and will not be returnable or reimbursed. All orders for personalized or custom sized items are NON-RETURNABLE. For all orders that are returnable, please email us at mail@ewchair and include the order reference number along with why it is being returned and we will email back with return instructions. All return shipping charges will be the responsibilty of the customer. Some items do incur a 15% restocking fee. Please see our full Return Policy for more information.

Security/Privacy:

Everywhere Chair understands your concerns about shopping over the internet. We treat whatever information we gather about you from orders or newsletter sign ups with the highest standards of safety, security and confidentiality. We pledge to you, our customer, that we will never sell, rent, or in any way compromise, your personal information. All subscription lists require a double opt in for sign up, and the option to unsubscribe is available in every email or on our site.